SC AQUAVIVA SERVICE SRL, with headquarters at Strada Sabinelor no. 125, Bl. 121, Sc. 1, Et. 6, Ap. 19, Bucharest, Sector 5, Romania, registered with the Trade Register under no. J29/107/2023 and having C.I.F.: RO43600025 (hereinafter referred to as “AQUAVIVA”), respects the confidentiality of your data and is committed to protecting the personal information you provide to us. This privacy policy explains how we collect, use, disclose and protect your personal data, as well as the rights you have in relation to this data.

Collection of personal data

Types of data collected

AQUAVIVA collects the following types of personal data:

• Identification data: Name, surname, delivery and billing address, email address, telephone number.
• Trading data: Payment details, order history, product preferences.
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, other technologies on the devices you use to access this site.
• Usage data: Information about how you use our website, products and services.
• Marketing and communication data: Your preferences in receiving marketing materials from us and our third parties, as well as your communication preferences.

Data collection methods

AQUAVIVA collects personal data directly from you, through:

• Registration form on our website.
• Placing an order online.
• Filling out contact or feedback forms.
• Interacting with our website through cookies and similar technologies.
• Direct communications via email, telephone or other means of communication.

Use of personal data

Purposes of data processing

The collected data will be used for the following purposes:

• For order processing and delivery: Including managing payments, taxes and invoices, as well as notifying you about order status.
• For the administration and protection of our website: Including troubleshooting, data analysis, testing, system maintenance, support and data reporting.
• To provide you with relevant information: About our products and services that you have requested or that we think may interest you.
• To manage your customer relationship: Including notifying you about changes to our policies, requesting reviews, or conducting surveys.
• To comply with legal and contractual obligations: Including identity verification and fraud prevention.

Disclosure of personal data

Third parties

AQUAVIVA undertakes not to disclose your personal data to third parties without your consent, except in the following cases:

• Business partners: Partners involved in the order delivery process (e.g. courier companies, payment service providers).
• Professional consultants: Lawyers, bankers, auditors and insurers who provide consulting, banking, legal, insurance and accounting services.
• Public authorities: Central/local public authorities, according to applicable legislation.
• Third parties in legal cases: Other parties, where necessary to comply with a legal obligation or to protect our legitimate interests.

International data transfers

In some cases, your personal data may be transferred outside the European Economic Area (EEA). We ensure that all data transfers are carried out in accordance with applicable law and that appropriate data protection measures are implemented, such as standard contractual clauses approved by the European Commission.

Personal data security

AQUAVIVA ia măsuri tehnice și organizatorice adecvate pentru a proteja datele dumneavoastră personale împotriva pierderii, accesului neautorizat, utilizării necorespunzătoare, modificării sau dezvăluirii. Aceste măsuri includ:

• Data encryption: We use encryption techniques to protect personal data transmitted over the internet.
• Access control: Access to personal data is limited to employees, agents, contractors and other third parties who need to know it.
• Physical security measures: We protect the physical infrastructure where data is stored.

Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights with respect to your personal data:

• Access right: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request the correction of inaccurate personal data or the completion of incomplete data.
• Right to erasure: You have the right to request the deletion of personal data if it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: You have the right to request restriction of the processing of personal data in certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to request the transmission of this data to another controller.
• Right to object: You have the right to object to the processing of your personal data in certain circumstances.

To exercise these rights, please contact us at the following email address: office@aquaviva.ro.

Cookie Policy

What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device and improve your browsing experience.

Types of cookies used

• Essential cookies: These cookies are necessary for the proper functioning of our website.
• Performance cookies: These cookies collect information about how visitors use our website to help us improve its functionality.
• Functionality cookies: These cookies allow the site to remember choices you make (such as your username, language, or region) and provide enhanced and more personal features.
• Marketing cookies: These cookies are used to provide ads that are more relevant to you and your interests.

Managing cookies

You can manage and delete cookies in your browser settings. Please note that disabling cookies may affect the functionality of our website.

Privacy Policy Changes

AQUAVIVA reserves the right to update this privacy policy at any time. Any changes will be posted on this page and, if necessary, you will be notified by email. We recommend that you periodically check this page to be aware of the most recent version of our privacy policy.

Contact

For questions or concerns regarding our privacy policy, please contact us at:

• Address: Str. General Eremia Grigorescu, No. 11, Bl. 81, Sc. C, Et. 2, Ap. 52, Ploiești, Prahova, Romania
• E-mail: office@aquaviva.ro
• Phone: +40 728 166 141